Get Help Here

Submit your ticket here. I encourage you to read my support policy as well as the FAQs at the bottom of this page.

—Template Support —

The absolute best way to help me understand your problem is to film a short Loom video
showing me exactly where you’re stuck with your website template.

  • In order to launch your website with the template you’ll need to purchase a Squarespace subscription

  • You can launch the website with the built-in Squarespace domain, but it’s ideal to have your own. If you don’t already have one, you can purchase a domain directly from Squarespace or from another provider like GoDaddy.Description text goes here

  • Within 24-48 hours (usually sooner) you’ll receive an invitation link. Once you accept you’ll see the template in your new Squarespace account with a 6 month free trial.

    You’ll also get instant access to the companion video course which explains how to transform the template to make it your very own website.

  • As this is a digital product, I do not offer refunds or returns.

  • by accepting the invitation link you’ll be sent 24-48 hours after purchase, a Squarespace account is automatically created. If you already have a Squarespace account, it’s best to order this template with the email you are using for your existing Squarespace account so that everything shows up in one place.

  • The process of transforming the template will go faster if you already have a little text written down about yourself, your business and your offers. It’s also helpful if you have some images and ideas about colors and fonts you like. However you absolutely don’t need these things before you get started.

  • This is different for everyone, but it can take as little as two hours and up to a week depending on how fast you work and how much available time you have to focus on getting the site finished as well as how many things you already have in place, like a domain.

  • You will need to purchase a new Squarespace subscription to launch this template.

  • I offer support for anything relating to the template. This excludes custom code or anything around how to use Squarespace. Squarespace has excellent support and a substantial knowledge base which I provide links to.

  • No. Squarespace is pretty intutive to use, and I’ll show you what you need to know to use the template. Beyond that you will need to leverage the Squarespace knowledge base and support.

  • This template was built using Fluid Engine.

  • It can be helpful if you want to do extra fancy things, but is totally not necessary. The companion video course shows you what you need to work with the template in Squarespace.

  • No, this template is one license for your use only.

  • No. These are licensed images, and must be removed before launching.

  • This template is on Squarespace 7.1 and uses the latest Fluid Engine layout editor.

  • Yes, I provide an entire module on styling your template and show you how to do this.

  • Yes, there is some guidance in the template course on how to do this.

  • I have a limited number of 90 minute, half day and full day sessions each month. Email me for rates and availability

  • No. This template was created with zero code added.

  • Yes. You can add a logo, change the template colors and upload any fonts that aren’t included in the standard Squarespace font selector

  • Absolutely! This template is a great starting point for building a website with more pages, a blog, adding a newsletter or commerce features.

FAQs